Customer Service Representative | Pooling (Home Warranty)

Pasig, Metro Manila, Philippines
Full Time
Mid Level

Why ClearSource?
 ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional Customer Service Representative to work with our Customer Care Team serving our client in the Home Warranty. If you are a driven and motivated person prioritizing customers’ needs, has prior experience relevant to the position and is looking to join a company with a fantastic work culture, then this opportunity is for you!

 Enjoy these outstanding perks and benefits:

  • Competitive salary
  • Medical and dental Insurance (with free dependents)
  • Group life insurance
  • Paid time off (PTO)
  • Outstanding career growth
  • Passionate, energetic & innovative work culture
  • Friendly, team-driven environment
  • Skills and leadership development
What you will do as a Customer Service Representative
  • Show up for assigned shifts and follow scheduled lunches and breaks
  • Care for customers in accordance with ClearSource standards of quality:
  1. Accuracy – always give only correct information and follow established processes
  2. Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
  3. Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue
  • Handling inbound and outbound calls to respond and resolve customer service issues.
  • Acting as the customer advocate for all customer service issues.
  • Using the computerized system for tracking information gathering, or troubleshooting.
  • Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.
  • Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.
  • Provide coverage policies of the homeowners
  • Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.
  • Achieve the target goals required for the position
What ClearSource Needs from You
  • At least College level is encouraged to apply
  • 1 year customer experience in BPO Voice - Customer Service experience required
  • Above average when it comes to English communication skills
  • Must be good when communicating through email.
  • Expert in multitasking & must be good in handling escalation calls
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