Customer Support Technician for Solar Account

Pasig City, Metro Manila, Philippines
Full Time
Small Teams
Experienced

ClearSource is passionate about our Core Values!

  • Customer First – We share an intense passion for creating an exceptional customer experience.
  • Personal Accountability – Commit to do the right thing and do it.
  • Humble Courage – Be brave enough to seek, deliver, and accept feedback.
  • Hungry – Do your best every day to make great things happen.
  • Happy & Healthy – Choose well, live well.

Do these values resonate with you?

ClearSource is seeking for a dedicated and technically skilled Customer Support Technician who will be accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and leaves the customer feeling valued.

What you will do as Customer Support Technician

  • Identifying and diagnosing issues in solar panels, inverters, batteries, and monitoring systems.
  • Utilizing software tools to analyze system performance and detect faults.
  • Guiding customers and technicians through the process of fixing hardware and software issues.
  • Resolving connectivity issues in solar monitoring systems
  • Assisting customers using remote tools to access and configure solar monitoring systems or inverters.
  • Resetting system parameters and updating firmware when needed.
  • Assisting field technicians or contractors with the setup and commissioning of solar systems.
  • Verifying the proper connection of panels, inverters, and other components.
  • Supporting the integration of solar systems with grid connections, smart meters, or energy storage systems.
  • Documenting reported issues, troubleshooting steps, and resolutions in a ticketing system.
  • Creating and updating manuals, FAQs, and instructional videos for common customer issues.
  • Ability to conduct online Webinar

What ClearSource Needs from You

  • Experience: 1-2 years in a customer support or technical support role for Solar Accounts
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts in layman’s terms.
  • Problem-Solving: Strong analytical skills and a proactive approach to troubleshooting.
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