Customer Service Representative - Luxury Retail Account

Are you passionate about solving challenges, understanding how things work, and providing fast, effective solutions? Do you excel in delivering outstanding customer experiences by anticipating needs and ensuring everything runs seamlessly?

If this sounds like you, don’t hesitate—apply now and become the hero our client’s customers rely on!
ClearSource is looking for a dedicated Customer Service Representative to join our team and make a real difference.

• Deliver world-class customer care through inbound and outbound calls, ensuring every interaction represents the brand’s quality and sophistication.
• Show up for assigned shifts and follow scheduled breaks and lunches, demonstrating reliability and professionalism.
• Uphold ClearSource’s standards of excellence:
  • Accuracy: Provide precise information, follow established processes, and ensure every detail reflects luxury-level precision.
  • Connection: Build genuine emotional connections with customers, expressing empathy, active listening, and thoughtful assurance to strengthen their trust in the brand.
  • Ease: Strive for one-contact resolution, offering efficient and seamless service that values the customer’s time.
• Act as a brand ambassador, advocating for the customer’s needs while protecting the integrity and reputation of the client’s brand.
• Utilize ClearSource systems and tools for information tracking, issue resolution, and order coordination.
• Collaborate with internal teams to ensure every customer concern is handled with grace, accuracy, and timeliness.
• Maintain discretion and professionalism, especially when handling high-profile or VIP customers.

• At least High School Diploma or equivalent.
• With a minimum of 2+ years in retail customer service and experience working from home.
• Excellent communication skills in English, both written and verbal.
• Strong interpersonal skills and ability to handle high-end or VIP customers.
• Tech-savvy and comfortable using CRM tools and online communication platforms.
• Must pass a Typing Test (minimum 60 WPM).
• Willing to work in a remote setup and adaptable to schedule adjustments as required

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.