Customer Support Representative

Remote

Full Time

Mid Level

Why ClearSource?
ClearSource is passionate about our Core Values!

Customer First – We share an intense passion for creating an exceptional customer experience.
Personal Accountability – Commit to do the right thing and do it.
Humble Courage – Be brave enough to seek, deliver, and accept feedback.
Hungry – Do your best every day to make great things happen.
Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is seeking enthusiastic individuals to join our team as Customer Support Representative who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned, have prior relevant experience.
Enjoy these outstanding perks and benefits:

Competitive salary
Medical and dental Insurance (with free dependents)
Group life insurance
Paid time off (PTO)
Outstanding career growth
Passionate, energetic & innovative work culture
Friendly, team-driven environment
Skills and leadership development

What you will do as a Customer Support Representative

Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.

Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
Complete daily tasks within pre-established timelines.
Meet all identified team and client performance metrics and goals.
Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
Report any training needs or system error/discrepancies to the supervisor.
Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
Live the ClearSource Core Values.
The Customer Service Representative reports to the Team Leader.

What ClearSource Needs from You

Completed at least 2nd year in college.
At least 1-year Technical Support experience
Above average communications skills
Typing test - 35 WPM, English Proficiency Test - B2

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Customer Support Representative

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