Customer Care Specialist
Pasig, Philippines
Full Time
Experienced
Why ClearSource?
ClearSource is passionate about our Core Values!
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Customer Experience Specialist serving our client in the Solar Campaign. You should be laser-focused on customer communications, queue-based activities, and above all, being the beloved and trusted partner for our customers and our CX team.
Enjoy these outstanding perks and benefits:
What you will do as a Customer Experience Specialist
Plays a pivotal role in achieving our overarching objectives: Client satisfaction, financial health, and Staff success. It ensures top-notch customer experiences aligned with service-level agreements, maintaining operational excellence to serve both clients and staff while yielding shareholder returns. Satisfied employees go the extra mile, boosting client satisfaction and minimizing expenses, making Operations the backbone
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Customer Experience Specialist serving our client in the Solar Campaign. You should be laser-focused on customer communications, queue-based activities, and above all, being the beloved and trusted partner for our customers and our CX team.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependent)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Customer Experience Specialist
Plays a pivotal role in achieving our overarching objectives: Client satisfaction, financial health, and Staff success. It ensures top-notch customer experiences aligned with service-level agreements, maintaining operational excellence to serve both clients and staff while yielding shareholder returns. Satisfied employees go the extra mile, boosting client satisfaction and minimizing expenses, making Operations the backbone
- Attend weekly one on one with their leader and implement decisions and execute action items that result.
- Show up for assigned shifts and follow scheduled lunches and breaks.
- Take inbound calls and provide process-related resolutions.
- Care for customers in accordance with ClearSource standards of quality:
- Accuracy – always give only correct information and follow established processes.
- Connection – emotionally connect the customer with our client’s brand.
- Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue.
- Perform non-voice tasks (email and SMS support) for dual skilled agents.
- Attend all scheduled QAs with leader to work through opportunities identified through call listening.
- Meet or exceed KPIs and objectives set by management.
- At least college level
- At least 2 years of BPO experience in a Voice account
- Background in Project Coordination is an advantage
- MS office proficiency (moderate to advanced)
- Web navigation, multitasking on different tools
- Amenable to shifting schedules (Graveyard Shift) and/or split rest days.
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