Inbound Customer Advocate Specialist
Metro Manila, Philippines
Contracted
Mid Level
Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional Customer Advocate Specialist to work with our Customer Advocate Team. If you are a driven and motivated person prioritizing customers’ needs, has prior experience relevant to the position and is looking to join a company with a fantastic work culture, then this opportunity is for you!
Enjoy these outstanding perks and benefits:
What you will do as a Customer Advocate Specialist
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional Customer Advocate Specialist to work with our Customer Advocate Team. If you are a driven and motivated person prioritizing customers’ needs, has prior experience relevant to the position and is looking to join a company with a fantastic work culture, then this opportunity is for you!
Enjoy these outstanding perks and benefits:
- Competitive pay
- Medical, dental, and vision insurance will be offered at the end of a 60-day wait period
- PTO, paid sick leave and maternity/paternity leave
What you will do as a Customer Advocate Specialist
- Professionally manage inbound calls, ensuring prompt and courteous service.
- Respond to customer inquiries with clarity and accuracy, addressing their needs effectively.
- Provide comprehensive solar-related information to educate and assist customers in making informed decisions.
- Maintain detailed and organized records of all communications for seamless follow-up and reporting.
- Answer customer emails efficiently, ensuring timely responses and thorough resolutions.
- Handle customer complaints with empathy and professionalism, striving for positive outcomes.
- Skillfully de-escalate customer concerns, turning challenging situations into opportunities for satisfaction.
- Positive and professional demeanor
- Strong verbal and written communication skills
- Ability to juggle multiple priorities at once and achieve the best outcome
- Proficiency working on a computer all day
- Attention to detail
- Experience working in the solar industry or previous customer service-related field is preferred
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