Scheduling Representative

Brgy. Makiling, Calamba, Laguna, Philippines

Full Time

Mid Level

Are you a strong communicator who’s passionate about delivering seamless customer experience? We're looking for a Scheduling Representative who thrives in a fast-paced environment and plays a vital role in connecting customers to the services they need.

In this role, you'll handle both inbound and outbound calls, schedule customer appointments, and resolve issues with care and efficiency. Reporting to the Team Lead, you'll also be responsible for meeting key performance goals, including Sales Per Hour (SPH) and weekly outbound conversions, while strengthening the customer's connection to the client’s brand.
If you're ready to make a meaningful impact and grow in a dynamic team setting, we’d love to hear from you!

What you will do as a Scheduling Representative

Show up for assigned shifts and strictly follow scheduled lunches and breaks to maintain operational consistency.
Provide exceptional customer service aligned with ClearSource quality standards:

Accuracy: Deliver only correct information and consistently follow established processes.
Connection: Build an emotional rapport with customers to strengthen their relationship with our client’s brand.
Ease: Aim for one-contact resolution, minimizing the customer’s time and effort to resolve issues.

Correspond with clinic PCCs regarding appointment cancellations and information requests.
Manage outbound leads primarily from SB, FB, and SSM platforms.
Update patient records and details upon request.
Book appointments for both Sound Sleep Medical and patients.
Receive inbound calls to assist patients with inquiries.
Make outbound calls to patients who inquired online (ads and Facebook
Ensure insurance questions are asked on every call.
Confirm that a familiar voice is requested on every call for verification.
Ask all required questions to identify potential priority Diagnostic Evaluations (DEs).
Accurately document necessary details and notes for every patient interaction.

What We're Looking For

High school diploma or equivalent required; additional education or relevant certifications are a plus
At least 1 year of experience in sales, customer service, or a related field, demonstrating strong communication and persuasion skills
Must successfully pass the English proficiency test at level B2 or higher to ensure effective verbal communication
Typing speed of at least 40 words per minute (WPM) with accuracy, convenience using computer systems and CRM software
Excellent verbal and written communication skills, with the ability to engage customers professionally and clearly
Strong focus on accuracy and quality when handling customer information and sales processes
Ability to thrive in a fast-paced environment, managing multiple tasks and shifting priorities effectively
Proactive approach to identifying and resolving customer concerns to enhance satisfaction and retention

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:

Competitive salary – Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) – Because work-life balance matters.
Outstanding career growth opportunities – Learn, advance, and develop your career.
A fun, innovative, and energetic team culture – Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

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