Team Leader
If so, you may be the perfect fit for our Team Leader role at ClearSource.
About the Role
We are looking for a results-driven Team Leader with experience in the US Solar industry to oversee daily operations, support team performance, and ensure high-quality customer experience. The ideal candidate is proactive, analytical, and capable of motivating a team to meet and exceed targets.
Qualifications
Minimum 1 year CSR experience in any US Solar account
At least 6 months Team Leader experience (BPO or Solar industry preferred)
Salesforce experience is a strong plus
Sales experience is an advantage
Strong communication, coaching, and performance management skills
Ability to work in a fast-paced and KPI-driven environment
Can start immediately or next week
Key Responsibilities
Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
Conduct regular performance reviews, feedback sessions, and coaching plans
Monitor KPIs and implement action plans to address performance gaps
Ensure high-quality customer interactions and adherence to process standards
Collaborate with operations, QA, training, and support teams to improve workflow and results
Handle escalations and provide timely resolutions
Drive team engagement and create a positive, motivating environment
Why Join Us?
Opportunity to lead a high-performing team in a growing industry
Supportive leadership and a performance-driven environment
Competitive compensation package
Career development and learning opportunities